MyLife Reward Store Changes April 2024
FAQs

1. What will be different in the MyLife Reward Store?

   There will be a new look and feel to the Reward Store making it easier for you to navigate and find PointsPlay raffles to enter.
   Based on data some of the less popular items have been removed but all the old favourites will still be available such as gadgets and tech.
   We have introduced some new items to the PointsPlay raffles too such as concert tickets and will have the occasional surprise and delight offerings in the store so keep an eye out!

2. Why is there an increase in points value of products?

   This is the first time since the launch of MyLife that we have increased the points value of products in the store.  This increase is due to rising sourcing prices.  Please refer to point 5 in our terms of use document which covers this change. The MyLife app will continue to be available FREE to download so you can continue earning points for healthy behaviours in the same way to spend on MyLife Rewards.  The more you interact with MyLife the more points you will earn – a great incentive to engage in healthy behaviours!

3. When will this be effective from?

   From April 2024 you will notice an increase in the points value to enter a PointsPlay raffle in the MyLife Reward Store.  Any PointsPlay raffles you have already entered will not be impacted.

4. Can I still earn points in the same way?

   MyLife points can be earned in the same way by exercising and tracking activities, getting sufficient sleep, achieving a monthly goal of your choice and answering the health assessments in the Wheel of Life.
   You can find out more about earning MyLife points and Rewards eligibility here.

5. What can I spend my MyLife points on?

   Standard and Enhanced users can spend MyLife points to enter our MyLife PointsPlay raffles for a chance to win prizes.

6. Is there a maximum order quantity?

   There is a maximum order quantity of 1 PointsPlay raffle per person per day (subject to your points balance).

7. Who can I contact to find out more information?

   If you have any queries regarding the latest updates to MyLife Rewards, please contact our Support Team at support@mylife.irishlife.ie available Monday to Friday 9am to 5pm.
   You can also contact our Support Team via your MyLife app by tapping the Settings cog > MyLife Support > Contact us.