MyLife - TERMS OF USE (Contract)

Version:  May 2019

 

Please read these Terms of Use carefully, particularly paragraphs 12-16 inclusive which contain important provisions which limit our liability to you.​





 
1    TERMS OF USE

These terms of use (as amended from time to time, the “Terms”) govern users’ (“you” or “your”) downloading, access to and use of the MyLife mobile app and website and services available on them (“MyLife”).

You can only access, download and use MyLife if you are aged 18 or older, live in the Republic of Ireland and legally permitted to enter into binding agreements. 

Your access to, downloading and use of MyLife is subject to your acceptance of and compliance with these Terms and, where you download the MyLife app, the App Store rules referred to in paragraphs 18 and 19. Each time you download, access or use MyLife (including any updates), you agree to the then current version of these Terms and, if applicable, relevant App Store rules. If you do not agree to the current version of these Terms or, if applicable, App Store rules, you are not permitted to continue accessing or using MyLife and must remove the MyLife app from your device.

You may download, access and use MyLife solely for your personal and non-commercial use. This is the only right and licence granted to you under these Terms.

These Terms are separate to our Privacy Notice and Cookies Notice. You should read them carefully.

2    WHO WE ARE

MyLife is provided to you by Irish Life Financial Services Limited, Irish Life Centre, a company registered in Ireland. Our registered office is at Lower Abbey Street, Dublin 1 (“Irish Life”, “us”, “we”, “our”). Our company registration number is 489221. Our VAT number is 9767681L.

You can contact us by telephoning our customer service team at 017041943 or by writing to us at support@mylife.irishlife.ie or MyLife Customer Service, Irish Life, Lower Abbey Street, Dublin 1.                                         

3    DOWNLOADING THE MYLIFE APP

You can download and use the MyLife app (including updates to it) using compatible devices authorised by the relevant App Stores only. It is possible that, depending on your device, some features of the MyLife app may not be compatible. You must own or control the devices you use in order to download and use the MyLife app. You are responsible for installing MyLife app updates. If you don’t do so, this may impact MyLife functionality and security and your ability to use it.                                                                                                                 

4    PERSONAL DATA AND USING MYLIFE

MyLife provides you with a Health Score and various health, wellbeing and similar information, advice and/or coaching (collectively the “MyLife Information”) compiled based on the details specified by you or which you instruct wearable device operators or mobile app providers to provide to us, such as certain health data, family history, activity data and information about your lifestyle (the “Data”).

You can use certain features of MyLife to upload content (such as messages for other users, comments on discussion boards or photos) to MyLife or contact other users of MyLife (collectively “Content”). Content you upload to MyLife is considered non-confidential, public and non-proprietary.

When you create an account on MyLife, we check if you currently hold a policy with us or our affiliates (though you currently do not have to have a policy to be able to use MyLife).  We will continue to check this on a regular basis and for the duration of your account. This impacts upon the membership tier assigned to your account.

We can monitor your use of MyLife and access, read, preserve and disclose any MyLife Information or your Data or Content to the extent we believe this is necessary to:

  • satisfy any applicable law, regulation, legal process or governmental request;

  • enforce these Terms or any other terms and conditions, including the investigation of a potential violation of them; or

  • to protect the rights, property or safety of Irish Life, its affiliates, users and the public.

We will use the email account you register with to inform you about new and existing MyLife features. If you do not wish to receive these emails you may switch them off by updating your Notification settings in the Help & Content section of app settings or by unsubscribing directly via the email.

To register, with your consent we will use your Data to:

  • Calculate your Health Score – the MyLife app will use your Data to calculate and refresh your personal Health Score. It will also use this Data to earn your MyLife Points and enable you to participate in Challenges. The MyLife app does not work without your Data and the minimum Data required to calculate your Health Score is your height and weight, your date of birth and your gender at birth.

  • Track and Monitor your usage of the MyLife app and website. – When you visit the MyLife website we will use cookies to tell us whether you have visited our website previously and to track your usage. We will use Software Development Kits (SDKs) to tell us about your use of the MyLife App.

We ask for your consent to use your Data for the above purposes when you register for the MyLife service. If you do not consent to MyLife using your Data before you register you will be unable to complete the registration process. If you subsequently decide to withdraw your consent you must cancel your account. You can review and change your acceptance of these Terms of Use and / or consents at any time in the MyLife settings.

  • Tracking Activity, with your consent: Location Data - some features of the app, and tracking devices will send data on your location when recording activity.  These features request your consent at the point you wish to track activity, you have the option to not allow this.  You can turn off location data in the Settings section of your mobile device.

  • Challenges - If you partake in challenges, some of your personal data will be shared with other participants of the challenge, such as your name, profile picture, activity levels.

Reward Store:

If you are an Enhanced Member or a Premium Member and want to access the Reward Store, you can do so via MyLife. At that point, you will be asked to accept the Reward Store terms and conditions and certain parts of your personal information will be extracted from your MyLife account and shared with the operator of the Reward Store.  This may include your name, date of birth, sex at birth, About me details, language, email address, mobile number, IP address, points balance, membership tier, and membership number. This will enable the operator of the Reward Store to verify with us that you have accepted the Terms and to provide you with the appropriate benefits of the Reward Store.

​Who do we pass your personal data to:

We pass personal information to companies that act as service providers under contract with us and only process your personal information as instructed by us. Your personal information is transferred securely and is not used by other parties for any reason. Our main data processors are Dacadoo AG (trading as dacadoo) who provide the Health score and Loylogic Rewards FZE (Loylogic) who provide the Reward store, The Rocket Science Group LLC d/b/a Mailchimp (trading as Mailchimp) who support the issue of our service emails and Zendesk Inc. (Zendesk) who support any live chat features.

Dacadoo are based in Switzerland and transferring data to Switzerland is allowed under an adequacy decision made by the European Commission.
 
Any personal data we share with Loylogic remains in the European Economic Area or, if transferred to the United States, is done so in accordance with the EU-US Privacy Shield Framework.

Mailchimp are based in the United States and any personal data we share with them is done so in accordance with the EU Standard Contractual Clauses. Certain parts of your personal data will be extracted from your MyLife account and shared with Mailchimp. This may include your name, email address, sex at birth, year of birth and county. Mailchimp may collect information about your devices and your interaction with emails; this information may be used to improve the content and operation of services and to facilitate related research and analysis.

Any personal data we share with Zendesk remains in the European Economic Area. Certain parts of your personal data will be extracted from your MyLife account and shared with Zendesk. This may include your name, email address and IP address. Any information you enter during the live chat is also stored on the Zendesk servers which are based in Ireland.

To help us better understand the health of the Irish nation and the health of customer and company employee groups, we will anonymise and aggregate some of this personal information .  We may share the anonymised and aggregated data with employers and also with research partners, such as academic institutions, for research purposes.   

Your Rights:

You have a number of rights over your personal information which you find can set out in our Privacy Notice.

5    OPERATIONS AND ACCOUNTS

You are required to register and create an account to use MyLife using your real name and accurate and truthful information.
 
You are responsible for safeguarding your login details that you use to access your account and for any actions taken by anyone accessing your account where you have provided them with your login details or been reckless with your account security. For data security purposes, Irish Life strongly recommends that you use “strong” passwords (i.e., passwords combining upper and lower case letters, numbers and symbols). If you change your email address or forget your password, please notify us either through the Password and Sharing Options section of the MyLife settings or by email at support@mylife.irishlife.ie in order to recover your account.
 
We may change (including by removing features and benefits), cease or suspend the form, nature, features, membership tiers and benefits of MyLife from time to time (for individual users, categories of users or all users) without prior notice to you. We also may at any time create limits on the use of MyLife at our sole discretion without prior notice to you. Whilst we do not currently intend to do so, we reserve the right to make use of MyLife subject to a subscription fee or subject to users having a policy with us or one of our affiliates.

6    CANCELLING YOUR ACCOUNT

You can cancel your account and contract at any time by following the instructions in the Membership section of the MyLife settings, or by emailing us on support@mylife.irishlife.ie, or by completing the Model Cancellation Form found at the end of this document and returning it to us at MyLife Customer Service, Irish Life, Lower Abbey Street, Dublin 1
 
If we suspend your account, your MyLife Points will be suspended and unusable for the duration of the suspension.
 
If you cancel your account or on termination or permanent suspension of your account for any reason:

  • all rights granted to you under these Terms cease;

  • your MyLife Points will automatically be deleted and unusable;

  • you must immediately cease all activities authorised by these Terms; and

  • you must immediately delete and remove the MyLife app from all your devices.

7    HOW YOU MAY USE MYLIFE

There are limitations on and rules regarding the use of MyLife. These limitations and rules are set out in our Acceptable Usage Policy and are designed to comply with legal requirements and aim to protect our users from abuse and to make the use of MyLife a better experience for all users. We may change these rules from time to time. If you violate the Acceptable Usage Policy or these Terms, we may terminate or temporarily or permanently suspend all related accounts and your rights of use of MyLife. Accounts created to replace suspended or terminated accounts will be permanently suspended or terminated.
 
We assess possible risks for users regarding use of any features of MyLife that enable interaction between users and decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on MyLife, whether the service is moderated or not.
 
Irish Life reserves the right to take the following actions in particular for failure to comply with the Acceptable Usage Policy or these Terms:

  • immediate, temporary or permanent withdrawal of your right to use MyLife;
  • immediate, temporary or permanent removal of any Content uploaded by you to MyLife;
  • issue of a warning to you; and/or 
  • issuing of legal proceedings against you for reimbursement of all costs, losses and damages we and our affiliates suffer on a full indemnity basis.

We have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to MyLife constitutes a violation of their intellectual property rights, good name, their right to privacy or other rights or to law enforcement agencies.

8    INTELLECTUAL PROPERTY

We do not acquire any ownership rights in respect of your Data or Content, but you do grant us a perpetual worldwide licence to use, distribute, store, analyse, aggregate, de-personalise and adapt your Data and Content – this licence continues after you or we terminate your account. However, this does not limit or affect your rights under the General Data Protection Regulation.

All copyright, database right, trademarks, patent, other intellectual property right, title and interest in and to MyLife and any MyLife Information (excluding your Data and Content) are and will remain the exclusive property of Irish Life or its licensors. The elements of MyLife (including but not limited to the general design and the imagery and any MyLife Information) are protected by copyright, database right, trademark, patent and other laws relating to intellectual property rights. Nothing in these Terms gives you a right to use the Irish Life name or the name of any of Irish Life group companies or Irish Life’s or its licensers’ trademarks, logos, domain names and other distinctive brand features. You are permitted to download and print any MyLife Information from MyLife solely for your own personal use. You are not entitled to use the content of MyLife for commercial exploitation in any circumstances.

9    APPS AND WEBSITES WE LINK TO

MyLife contains links to third-party websites and apps (including the Rewards Store described below). Irish Life does not accept any responsibility or liability for:

  • the availability or accuracy of such third party apps or websites; 

  • the content, products, materials, or services on or available from such third party apps or websites. 

Links to such third party apps or websites do not imply any endorsement by Irish Life of such apps or websites or the content, products, services or materials on or available from such third party apps and websites. You are solely responsible for, and assume all risks arising from, your use of any such apps and websites and any purchases you make through them.

10    MEMBERSHIP TIERS

We apply membership tiers for MyLife based on whether users are our or our affiliates’ customers and the type of policy they have with us or our affiliates. The membership tiers give users the opportunity to unlock features and benefits of MyLife. There are currently three membership tiers in MyLife with different features and benefits:

 

Standard Membership

Enhanced Membership

Premium Membership

Who is eligible

Non-customers of the Irish Life group

Determined by the products held by Irish Life customers

*Reward Store

No (promotional prize only)

Yes - restricted

Yes

My Life Points accumulation   

Yes

Yes   

Yes

*MyLife Points redeemable

No

Yes

Yes


*The Rewards Store contains a wide selection of products and experiences provided by various partnering merchants, along with other discounts, branded merchandise, other events and prizes.  Only users with a Premium Membership may access and avail of the full suite of rewards contained on the Reward Store.  Users with Enhanced Memberships have restricted access to only certain types of rewards as determined by MyLife from time to time. 

We may change the membership tiers (including by introducing new ones or removing existing ones) and the eligibility criteria, features and benefits for the different membership tiers at any time, at our sole discretion.

You will be allocated a membership tier based upon your circumstances when you first register for MyLife. If you subsequently meet the eligibility criteria for a higher membership tier, we will upgrade you to the higher membership tier automatically.  Similarly, if you cease to meet the eligibility criteria for a particular membership tier, we will normally move you to a lower membership tier automatically.

11    MYLIFE POINTS AND THE REWARD STORE

MyLife gives all users the opportunity to earn and accumulate points (“MyLife Points”) based on their activity level and the Data and Content that they provide to us.

You can redeem and use your MyLife Points in the Reward Store based upon your current membership rights (see paragraph 10) but only if you have an Enhanced Membership or a Premium Membership and only whilst your membership is current. If your account is inactive for more than six months, you may have your My Life Points suspended until such time as your account is reactivated.

The “Rewards Store” is currently operated by Loylogic Inc (and its affiliates) and for Enhanced and Premium membership this can be accessed through the MyLife app. 

The MyLife Points are only redeemable and usable in the Reward Store. In order to do so, you must agree to the terms of the operator of the Reward Store. The Reward Store is operated by a third party provider and we are not responsible or liable for anything done or not done by the Reward Store or operator of the Rewards Store. You are responsible for reading the terms and conditions of the Reward Store and any other information made available to you through it to understand your rights and responsibilities in such regard.

We can change the Reward Store to a rewards store operated by a different third party by notice on MyLife. In that case, your MyLife Points on the old Reward Store will be cancelled and will cease to be redeemable in the old Reward Store but we will make provision for equivalent MyLife Points to be available to you in the replacement Reward Store.

MyLife Points may only be accrued by you on your own behalf, and not by or on behalf of any third party. MyLife Points at all times remain the property of Irish Life and have no cash value or other value, except to allow Enhanced Members and Premium Members to redeem them in the Rewards Store. You may not sell, purchase or transfer MyLife Points or your MyLife account, except as expressly permitted by us in writing.

MyLife Points are not transferrable (i) upon death; (ii) as part of a domestic relations matter; or (iii) in any other circumstances without the express written permission of Irish Life. Any violation of these rules may result in account termination and/or cancellation of accrued MyLife Points.

You are responsible for ensuring that MyLife Points have been properly credited to you. We reserve the right to audit your account without notice for compliance with these Terms. In the event an audit reveals discrepancies or possible violations, your account may be suspended, and the operator of the Reward Store may be notified pending completion of the audit.

MyLife Points are automatically forfeited in MyLife accounts that are terminated or cancelled for any reason and you are not entitled to any reimbursement or compensation in connection with any such forfeiture.

We may reduce your MyLife Points total in certain circumstances based on your actions. For instance, if, in our opinion, you are not complying with these Terms or your behaviour is affecting in any way the proper running of MyLife and/or the rewards programme.

12    REWARDS

As mentioned above, you can only redeem and use your MyLife Points in the Reward Store if you have a Premium Membership or, with more restricted benefits, an Enhanced Membership, and only whilst your membership is current.

When you buy something through the Reward Store, you can pay with MyLife Points or a combination of your MyLife Points and money using a debit or credit card. The Reward Store will list the amount of MyLife Points/cash required to purchase an item. Only MyLife Points accrued and credited to your MyLife account at a given time are available to use in the Reward Store. When you use MyLife Points to redeem a reward in the Reward Store, your MyLife Points wallet will be reduced by the number of points used to acquire the reward. If your reward order is cancelled due to an issue with redeeming a reward (such as the reward becoming unavailable), Irish Life will reinstate your MyLife Points.

Your use of the Rewards Store and your relationship with the operator of the Reward Store or any merchants who trade on the Reward Store is governed solely by your agreements with that operator or merchant. When you make purchases on or through the Rewards Store, you may enter into a transaction and contract with the relevant merchant on its terms and conditions. Irish Life never becomes a party to any transactions you enter into on the Reward Store. MyLife only provides you with access to the Rewards Store, and through its relationship with the operator of the Reward Store, allows you to use MyLife Points which you accrued on MyLife in the Reward Store.  We are not responsible for, and do not have any liability for, anything you buy on or through the Rewards Store.

13    CHALLENGES

MyLife allows you to register for the participation in fitness activity challenges among certain or all users of MyLife. These challenges may be initiated by Irish Life (“MyLife Challenges”), or by other organisations who have partnered with us to initiate challenges (“Corporate Challenges”). If you participate in a challenge, you do so in the knowledge that participating in them is a potentially hazardous activity and that you are participating at your sole risk and responsibility.

Participation in a MyLife Challenge or Corporate Challenges may be subject to additional terms and conditions. Where this is the case, we will make the terms and conditions available at the point of entry and participation in the MyLife Challenge or Corporate Challenge, as applicable, will be subject to your agreement to those terms and conditions.

We are not responsible for Corporate Challenges and do not actively monitor them for safety or other reasons. Without limiting or affecting this, we have the right to require that our partners terminate, stop or suspend Corporate Challenges or participation by users in them at our sole discretion.

You agree not to make use of means or behave in a way that can reasonably be considered as contrary to the general rules of fairness in connection with any challenges.

We have the right to screen and verify your activity and to temporarily or permanently exclude you from any or all MyLife Challenges or Corporate Challenges or to suspend or terminate your account if we reasonably believe that such measure is necessary to:

  • satisfy any applicable law, regulation, legal process or governmental request;
  • enforce these Terms or any other terms and conditions applicable to the relevant challenge, including the investigation of a potential violation of them; or 
  • to protect the rights, property or safety of Irish Life, its affiliates, users and the public.

MyLife Challenges may feature prizes, such as Reward Points, entry in to raffles, or other gifts. Such prizes will be issued to the users achieving the best result as determined in accordance with the published rules of the MyLife Challenge. The assessment of what is the best result is separately defined for each MyLife Challenge based upon the relevant published rules. If there is a tie between the achievements of two or more users, the prizes will be equally shared between such users (unless the published rules say otherwise).   Only users who participate fairly in MyLife Challenges according to its rules and spirit may be judged as having achieved the best result and will be issued with a prize. Cheating is strictly prohibited, which includes any attempt to hack the MyLife app with a view to manipulating challenge results. Penalties and sanctions will be issued to any participants found to have cheated which may include cancellation of their MyLife account, reduction of their MyLife Points and other sanctions we deem appropriate taking into account the violation and any harm caused.

Any decisions of Irish Life regarding MyLife Challenges or Corporate Challenges are final.

See paragraph 15 below for details of our liability to you in respect of any challenges you participate in. 

14    GENERAL DISCLAIMERS

Any MyLife Information transmitted via MyLife passes over public telecommunications networks. Although Irish Life uses industry standard encryption technology, like other companies that operate online, we cannot and do not guarantee that the operation of MyLife will be 100% secure, uninterrupted or error free.

MyLife has not been developed to meet your individual requirements. Irish Life provides the content of MyLife and any MyLife Information in good faith, but your downloading, access to and use of MyLife is at your own risk. Irish Life operates MyLife on an “as is” and “as available” basis and, to the fullest extent permissible by applicable law, Irish Life makes no warranty (express or implied) or undertaking or representation as to the completeness, accuracy, truthfulness, availability, timeliness, security or reliability of MyLife, that the MyLife Information is up to date or free from viruses, trojans or other harmful or malicious programmes We recommend that you back up any Content and Data used in connection with the app, to protect yourself in case of problems with MyLife.

MyLife is provided for general information and entertainment purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from MyLife. Although we make reasonable efforts to update the information provided by MyLife, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

We are not responsible for the conduct of other users on or off MyLife.

15    CHALLENGES, FITNESS AND WELLBEING DISCLAIMER       

The MyLife Information we generate is for information purposes only. The MyLife Information is not a substitute for the expertise and judgment of any doctor, pharmacist or other healthcare professional. Making a reliable medical diagnosis, treating any medical condition and administering any drug therapy require the involvement of independent, qualified and informed healthcare professionals. In case of any specific questions regarding the treatment and care of a medical condition, you need to contact your professional healthcare provider. MyLife is intended for fitness and wellness purposes only and is not supplied for use in the diagnosis or treatment of disease or other conditions, or in the cure or prevention of disease.

If you have a pre-existing medical condition you should consult with your doctor before participating in any MyLife Challenge or Corporate Challenges or otherwise engaging in any exercise or training program or challenge or changing your diet or lifestyle. If you experience a medical emergency, stop using training or other programs, challenges or activities on MyLife and consult with a healthcare professional.

We are not responsible for any health problems that may result from you participating in any MyLife Challenge or Corporate Challenge or otherwise as a result of exercise or training programs, consultations, challenges, coaching, products, information, diets or events that you learn about or participate in through using MyLife. If you engage in any exercise or training program or any challenge you receive or learn about through MyLife or change your diet or lifestyle as a result of MyLife, you do so at your own risk and are voluntarily participating in such.

16    OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you entered into these Terms with us, both we and you knew it might happen.

We think it’s fair and reasonable to limit the total amount of liability we have to you.  Our total liability to you (whether for breach of this contract, negligence or for any other reason whatever) for any loss, harm or damage suffered by you in connection with your downloading, use and/or access of MyLife is limited to €500 (five hundred euro).

Despite anything else we say in these Terms, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation.

We only make MyLife available for domestic and private use. We are not liable for business losses (such as any loss of profit, loss of business, business interruption, loss of goodwill or loss of business opportunity).

As a consumer, you have certain rights under statute that cannot be excluded by contract.  These Terms do not limit or affect any of those rights that cannot be excluded by contract.

17    GENERAL TERMS WHERE YOU DOWNLOAD THE MYLIFE APP

If you download our app from a third-party app store (the "App Store"), you acknowledge and agree that:

  • the Terms are an agreement between us and you, and not between you and the App Store. As between Irish Life and the App Store, Irish Life is solely responsible for the MyLife app;

  • the App Store has no obligation to provide any maintenance and support services with respect to the MyLife app;

  • in the event of any failure of the MyLife app to conform to any applicable warranty, (i) you may notify the App Store and the App Store may refund the purchase price for the app to you (if applicable), (ii) to the maximum extent permitted by applicable law, the App Store will have no other warranty obligation whatsoever with respect to the app, and (iii) any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be, as between Irish Life and the App Store, Irish Life’s responsibility;

  • the App Store is not responsible for addressing any claims you have relating to the MyLife app or your possession and use of the app;

  • if a third party claims the MyLife app infringes another party's intellectual property rights, as between the App Store and Irish Life, Irish Life will be responsible for the investigation, defence, settlement and discharge of any such claim to the extent required by these Terms;

  • the App Store and its subsidiaries are third-party beneficiaries of these Terms as it relates to your license to the app. Upon your acceptance of these Terms, the App Store will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the app against you as a third-party beneficiary;

  • You must also comply with all applicable third-party terms of service when using the MyLife app;

  • You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

18    APPLE APP STORE RULES

If you downloaded or access the MyLife app through the Apple Inc. (Apple Inc. together with all of its affiliates, “Apple”) app store, if any of these Terms are inconsistent or in conflict with Apple’s applicable instructions for Minimum Terms for Developer’s End User License Agreement (located at http://www.apple.com/legal/internet-services/itunes/appstore/dev/minterms/ (the “Apple EULA Terms”)) or the App Store Terms and Conditions (located at http://www.apple.com/legal/internet-services/itunes/ca/terms.html (the “Apple App Store Terms”)) the terms and conditions of the Apple EULA Terms or Apple App Store Terms, as applicable, will apply to the extent of such inconsistency or conflict.

19    GOOGLE PLAY APP STORE RULES

If you downloaded or access the MyLife app through the Google Inc. (Google Inc. together with all of its affiliates, “Google”) app store, if any of these Terms are inconsistent or in conflict with Google’s Google Play Developer Distribution Agreement (located at https://play.google.com/about/developer-distribution-agreement.html (the “Google EULA Terms”)), the terms and conditions of Google EULA Terms will apply to the extent of such inconsistency or conflict.

20    IF THERE IS A PROBLEM WITH MYLIFE

If you have any questions or complaints about MyLife, please contact us. You can telephone our customer service team on 017041943 or write to us at support@mylife.irishlife.ie or MyLife Customer Service, Irish Life, Lower Abbey Street, Dublin 1. 

MyLife operates on a "notice and takedown" basis. If you believe that any Content on MyLife infringes your rights, please notify Irish Life immediately by emailing support@mylife.irishlife.ie. Once this notification has been received, Irish Life will review as a matter of priority within normal business operating hours.  Take down requests received outside our normal business hours will only be addressed upon the re-opening of Irish Life’s offices.

For further information on how we handle complaints about MyLife, please see our Complaints Policy.

21    GENERAL

In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect.

Any failure by us to exercise or any delay by us in exercising a right or remedy does not constitute a waiver of that right or remedy or of any other rights or remedies. A waiver by us of any breach of, or any default under, any provision of the Terms is not a general waiver or a waiver of any subsequent default or breach and in no way affects the other terms of the Terms.

We may transfer our rights and obligations under these Terms to another organisation. We will always inform you if this happens and we will ensure that the transfer will not affect your rights under these Terms. If you are unhappy with the transfer, you may cancel your account in accordance with these Terms.
You cannot transfer your contract with us under these Terms or account to any other person.
You undertake to access MyLife solely in compliance with these Terms and all applicable rules and regulations. If you choose to access MyLife from outside the Republic of Ireland, you are solely responsible for compliance with any applicable local laws.

The existence, formation, interpretation, operation of these terms and conditions, and all matters and disputes (whether contractual or non-contractual) arising out of or in connection with these terms and conditions or their subject matter, is subject to Irish law and you can bring proceedings in respect of these Terms in the Irish courts.

We may revise these Terms from time to time. The most current version will be available on our website www.irishlife.ie/mylife, specifically Terms of Use. The revised Terms shall become effective from the date of publication on MyLife. We will normally give you notice of any change by sending you either an SMS, email or push notification with details of the change or notifying you of a change when you next use MyLife. If you do not accept the notified changes you should stop using MyLife and remove it from your device.




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MODEL CANCELLATION FORM

[Complete and return this form only if you wish to cancel the contract]
 
To: MyLife Customer Service, Irish Life, Lower Abbey Street, Dublin 1. 
 
I hereby give notice that I cancel my contract for the provision of the MyLife service.

  • First Name of Consumer:
  • Last Name of Consumer
  • Email address of Consumer:
  • Mobile phone number of Consumer:

 
Date:
 
 
Signed: ________________