Complaints Made Easy - MyLife

Our Commitment to you

We are fully committed to delivering the highest level of service to all our customers and hope that you do not have cause to complain. If you have an issue with the service you receive, we really appreciate the time taken to bring this to our attention. We treat each of our complaints very seriously.

Our commitment to you:

  • To listen

  • ​To send you a detailed response explaining the reasoning for our decision

  • To keep our promises and commitments

How do I make a complaint?

We want to make it as easy as possible for you to make a complaint, so we have many ways in which you can contact us:

  • By phone: our Customer Service Team are available on 01 704 1943 Monday to Friday 9am to 5pm. Our customer Service Team will be happy to take details of your details and set it up as a formal complaint if they are unable to resolve it.
  • By email: you can email us at support@mylife.irishlife.ie
  • In writing: marked for the attention of the MyLife Support Team, Irish Life Centre, Lower Abbey Street, Dublin 1

How will I be contacted?

We will contact you  and give you an expected time frame as  to when you can expect to receive a detailed response to the issues you have raised.

During the course of the investigation the team member assigned to your complaint may telephone to seek relevant additional information that may help with the investigation of your issues.

If you have any questions while your complaint is being investigated, please do not hesitate to contact us. 

When should I expect a response?

We aim to respond to complaints within 15 working days. Due to the nature of complaints, sometimes it can take longer than we anticipate to investigate the issues raised and send you a response. If this does happen we will call you and let you know what the delay is.

What if I have any questions?

Please contact the MyLife Support Team on 01 704 1943 and any member of the team will be able to help you.

How will Irish Life Financial Services respond to my complaint?

We will send you a detailed response by email.